Refund policy

Returns

During high volume sale periods there can be delays with order processing. Whilst our team is working hard to ensure your return is processed as soon as possible please allow an additional 5 - 7 business days for this. We appreciate your patience and understanding during this time. 

Please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if the item/s are returned to us within 30 days from the date of purchase, this resolution applies if;

· The item does not fit you,

· You are not satisfied with the quality,

· Or, you have simply changed your mind.

Please be advised this resolution is subject to change once it has passed quality control via the returns team at our warehouse provided that: 

· The item is unworn and in original condition with all the tags still attached

· The item has absolutely no marks or stains (including makeup and spray tan)

· The item has hygiene stickers still in place (Bodysuits and Swimwear)

· The item is returned to us within 30 days from delivery date

· The item does not have any odour (including deodorant, perfume, body odour or washing powder)

· Earrings cannot be returned (for hygiene reasons)

· A receipt and proof of purchase is available

 reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by .

DENIM RETURNS: 

· Denim Styles from our 90s Collection can be returned for a full refund or a  store credit.

· Refunds can only be reimbursed to the original payment method.

· Orders placed using a  Store Credit or Gift Voucher can be returned for a  Store Credit only.

· Shipping costs cannot be refunded for items you wish to return and are the sole responsibility of the customer.

NEED TO RETURN YOUR ORDER? 

DOMESTIC (AUS)

All return shipping is covered by a flat fee of $8.95 and is couriered via Australia Post. These costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. 

Please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.

Returns will take approximately 5 - 7 business days to process through once received to the returns team at the warehouse.

INTERNATIONAL  
All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team. 

If you are returning from the USA, UK, EU or NZ please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.

If you are returning from REST OF THE WORLD or cannot locate your country on the list please contact our team at  with your return enquiry for instructions. 

All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.

International returns (US/UK) are delivered to and processed by an International Facility within 24 hours of being received. This allows us to get your  store credit out to you faster!

STORE CREDITS

A  store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months.

If there has been a discrepancy in your credit(s) please contact us at  with your order number and a brief explanation for further assistance.

FINAL SALE STYLES

Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.

Any unauthorised Final Sale items which are posted back to  will be refused upon delivery and returned to the sender.

AFTERPAY RETURNS

Should you wish to return something you have purchased using AfterPay, the return process is still the same! Unless the item is deemed faulty by our team, you will be issued with a store credit for the full amount of the item. 

Please note: Your personal agreement with Afterpay is separate to . This agreement still stands and it is the responsibility of the customer to continue in the scheduled fortnightly repayments. Any late fees associated with non-payment will be held liable to the customer.  

**If you have been approved for a refund in the case of a faulty item or special circumstance we ask that you continue to pay fortnightly until AfterPay have advised of an end to your repayment commitment with them. 

FAULTY RETURNS

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:

· ***The item is unworn and in original condition with all the tags still attached.

· You notify us within 14 days from delivery date via our goldfishsa.com email including the order number, a brief description of the fault in your item(s) as well as pictures that show the item fault to be assessed by our customer service team before the item is returned.

At , we strive to reduce our impact on the environment and encourage product sustainability. Should you find a minor fault with an item a repair reimbursement is the first and preferred option. 

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take 5-7 business days for the funds to reflect in your account, we appreciate your patience during this period. 

All refunds are processed back to their original payment method. If your refund has taken longer than the aforementioned days, please contact us at so we can investigate further for you. 

***We understand that items can sometimes be worn prior to a fault being discovered. Should this be the case for you please declare this when emailing our team. Any items sent back without tags/hygiene stickers (and prior declaration) may be returned to the sender upon further inspection.